Company Profile A TQM Company Total Quality Management Program

The Evans Roofing Company, Inc. has a rich tradition of quality craftsmanship. Our long-standing commitment to quality was elevated to a new level when we began a formal TQM program in 1991. This was motivated by a desire to achieve significant improvement in operational performance and our desire to reach a higher level of professionalism

Since its inception, every company associate has participated in annual, formal classroom training in the principles and actions of total quality. Much of the progress we have made in achieving our goals of safety, quality and uncompromising customer satisfaction has resulted from our TQM program.

We have an internal operation definition of total quality. "Total quality is knowing what needs to be done, having the tools to do it, then doing it right the first time, every time."

The quest for total quality is a journey, not a destination. Perfection is not possible, but continuous improvement in all we do is the focus of our program. Personal commitment and strong support for the (4) principles of TQM are required:

Meet the Requirements
Meeting the requirements of both internal and external customers is the definition of total quality. This means we must have a clear understanding of what is required before the job begins.

Error-Free Work
Error-free work simply means "...doing things right, the first time, every time." This does not require perfection, rather that we perform each task within the agreed-upon requirements.

Manage by Prevention
Managing by prevention involves causing errors not to happen by investing time and money in planning and training activities. Most errors can be prevented through education and planning.

Measure the Cost of Quality
This principle teaches us the impact of errors on both profits and customer satisfaction. Errors prevented enhance both customer satisfaction and company performance.

The 10 Actions of TQM provide specific things each of us can do to support the quality effort. For example, being personally committed, taking permanent corrective action when we see errors occur, being a good team player, being good communicators (including effective listening), and recognizing the quality acts of others.

We are proud of the Commitment our associates have demonstrated in support of the TQM program, and delighted with the positive impact this effort has had on achieving our goals of safe work practices, quality workmanship and uncompromising customer satisfaction.